Terms and Conditions for Pristine & Proper Home Services

Welcome to Pristine & Proper Home Services. These Terms and Conditions govern your use of our services and your relationship with Pristine & Proper Home Services, located at 28 Elmwood Drive, Flat 3, Manchester, Greater Manchester, M20 6AB, United Kingdom. By engaging our services, you agree to be bound by these terms. Please read them carefully.

1. Definitions

• "Company," "we," "us," or "our" refers to Pristine & Proper Home Services.
• "Client," "you," or "your" refers to the individual or entity engaging our services.
• "Services" refers to the house cleaning services provided by us, including but not limited to regular house cleaning, deep cleaning, end-of-tenancy cleaning, pre-sale cleaning, carpet and upholstery cleaning, window cleaning, spring cleaning, and holiday let cleaning.
• "Property" refers to the premises where the Services are to be performed.

2. Booking and Quotations

• 2.1 Quotations: All quotations provided are estimates based on the information provided by the Client. The final price may vary depending on the actual condition of the Property upon inspection and the specific requirements for the Services.
• 2.2 Booking Confirmation: A booking is considered confirmed once the Client agrees to the quoted price and a service date and time have been mutually agreed upon.
• 2.3 Minimum Charges: Minimum service charges may apply for certain types of cleaning or for properties below a certain size. These will be communicated at the time of quotation.

3. Service Delivery

• 3.1 Access: The Client must provide safe and unrestricted access to the Property at the agreed time for the duration of the Service. Failure to provide access may result in cancellation fees.
• 3.2 Utilities: The Client must ensure that there is hot and cold running water, electricity, and sufficient lighting available at the Property for our team to perform the Services.
• 3.3 Client Responsibilities: The Client is responsible for removing any delicate or valuable items, including cash, jewellery, or sensitive documents, from the areas to be cleaned. We will not be held responsible for damages to items not properly secured or removed.
• 3.4 Health and Safety: Our team reserves the right to refuse to clean areas that are deemed unsafe or pose a health hazard.

4. Payment Terms

• 4.1 Payment: Payment for Services is due upon completion of the service, unless otherwise agreed in writing. For regular cleaning services, payment may be due at the end of each cleaning session or on an agreed-upon schedule.
• 4.2 Accepted Payment Methods: We accept various payment methods, which will be communicated at the time of booking or invoicing.
• 4.3 Late Payments: We reserve the right to charge interest on overdue payments at a rate of 8% above the Bank of England base rate per annum, calculated daily.

5. Cancellations and Rescheduling

• 5.1 Client Cancellations: If you need to cancel or reschedule a service, we require at least 24 hours' notice. Cancellations made with less than 24 hours' notice may incur a cancellation fee equivalent to a percentage of the service cost or a minimum call-out charge, at our discretion.
• 5.2 Company Cancellations: In rare circumstances, we may need to cancel or reschedule a service due to unforeseen events (e.g., staff illness, adverse weather). We will endeavour to provide as much notice as possible and reschedule at your earliest convenience.

6. Complaints and Guarantees

• 6.1 Satisfaction Guarantee: We strive for 100% Client satisfaction. If you are not completely satisfied with our Services, you must notify us within 24 hours of the service completion. We will review your concerns and, if appropriate, arrange a re-clean of the disputed areas at no additional charge.
• 6.2 Damage: In the rare event of damage occurring during the provision of Services, you must notify us immediately and no later than 24 hours after the service. We will investigate the claim and, if our team is found responsible, take appropriate action to rectify the damage. Our liability is limited to the cost of repair or replacement of the damaged item.

7. Insurance

Pristine & Proper Home Services carries public liability insurance to cover accidental damage caused by our team members while performing the Services. A copy of our insurance policy can be provided upon request.

8. Privacy Policy

We respect your privacy and are committed to protecting your personal data. Any personal information provided to us will be used in accordance with our Privacy Policy.

9. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our online platform, and the updated terms will apply to all services booked after the date of the revision.

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions or our Services, please contact us at:

Pristine & Proper Home Services
28 Elmwood Drive, Flat 3
Manchester, Greater Manchester
M20 6AB
United Kingdom